Your questions answered

General Questions

What are the visiting hours at your hospital?

Our hospital’s visiting hours are from 08:00 am to 06:00 pm every day. Please note that visiting hours may vary in specific units or wards.

Does your hospital accept insurance?

Yes, we accept most major insurance plans. Please contact our billing department or check with your insurance provider to confirm coverage details.

Are there parking facilities available for visitors?

Yes, we provide parking facilities for visitors. Our hospital has designated parking areas for patients and visitors, and there is a nominal fee for parking.

How can I make an appointment with a specialist?

To make an appointment with a specialist, you can call our appointment helpline or use our online appointment booking system on our website. Our staff will assist you in scheduling the appointment.

What amenities are available for patients and visitors?

We strive to provide a comfortable environment for patients and visitors. Our facilities include Wi-Fi access, pharmacy, and waiting lounges with TV and reading materials.


How can I schedule an appointment as an outpatient?

To schedule an appointment as an outpatient, you can call our outpatient appointment helpline or use our online appointment booking system on our website. We recommend booking in advance to secure your preferred date and time.

What do I need to bring for my outpatient appointment?

Please bring your identification documents, insurance card, any relevant medical reports or test results, and a list of your current medications. It’s essential to have these items for an efficient and comprehensive evaluation.

How long do outpatient appointments typically last?

The duration of outpatient appointments can vary depending on the nature of the visit and the specialty. Generally, appointments range from 15 minutes to an hour. For more complex cases or procedures, additional time may be required.

Can I receive diagnostic tests or imaging during my outpatient visit?

Yes, we offer a range of diagnostic tests and imaging services on-site for the convenience of our outpatient visitors. These services may include blood tests, X-rays, ultrasounds, or other specialized imaging procedures.

Can I request a prescription refill during my outpatient visit?

Yes, you can request a prescription refill during your outpatient visit. Our healthcare providers will evaluate your medical condition and determine the appropriate prescription refill based on your needs and the medication’s availability.


Can family members stay overnight with the patient?

Yes, we allow family members to stay overnight with the patient in designated areas, such as the patient rooms with. However, there may be restrictions in certain critical care units.

How can I communicate with my loved one during their hospital stay?

We offer various communication channels, including bedside phones, video calls, and designated visiting hours, to ensure you can stay connected with your loved one throughout their hospital stay.

What meals are provided to inpatients?

Our hospital provides well-balanced and nutritious meals to inpatients. Our dietary staff can accommodate special dietary requirements or restrictions as prescribed by the patient’s healthcare provider.

Are there any restrictions on visiting hours for inpatients?

While we encourage family and friends to visit, there may be specific visiting hour restrictions based on the patient’s condition or the unit they are admitted to. Please check with the nursing staff for more information.

Are there entertainment options available for inpatients?

Yes, we offer various entertainment options for inpatients, including TV access, books, and magazines. Additionally, our hospital has a recreational therapy department that organizes activities and programs for patients.

Do you have any questions or need assistance?

We are delighted to provide answers to any inquiries you may have.
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